Privacy Policy

Introduction

At Expert Granny Flats, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are committed to ensuring that your personal information is handled in accordance with these principles. Find out about our building services, check out real project examples, read our website terms, or head to Granny Flats Melbourne home.

Privacy & Data Collection

We may collect the following types of personal information from you:

Your name, email address, phone number, and postal address
Property address and details about your project requirements
Information you provide when completing contact forms or requesting quotes
Records of our communications with you
Technical information such as your IP address, browser type, and device information
Website usage data and preferences

We collect personal information only when you voluntarily provide it to us through our website forms, email, phone calls, or in person meetings.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide information about our services
To prepare quotes and design proposals for your granny flat project
To communicate with you about your project throughout the design and construction process
To process payments and maintain financial records
To comply with legal obligations and regulatory requirements
To improve our website, services, and customer experience
To send you relevant information about our services (only with your consent)

We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website.

We use cookies to:

Remember your preferences and settings
Understand how you use our website
Improve website performance and functionality
Analyze website traffic and user behavior

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

Secure storage of physical and electronic records
Encryption of sensitive data during transmission
Regular security assessments and updates
Restricted access to personal information on a need to know basis
Staff training on privacy and data protection obligations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Third Party Services

We may disclose your personal information to third parties in the following circumstances:

Service providers who assist us in operating our business (e.g., website hosting, payment processing, email services)
Contractors, architects, and consultants involved in your project
Council authorities and regulatory bodies as required for permits and approvals
Professional advisors such as lawyers and accountants
Law enforcement or government agencies when required by law

We require all third parties to respect the security of your personal information and to treat it in accordance with Australian privacy laws. We do not allow our service providers to use your personal information for their own purposes.

Your Rights

Under Australian privacy law, you have the following rights:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct any inaccurate or incomplete information
Deletion: You can request that we delete your personal information in certain circumstances
Opt out: You can opt out of receiving marketing communications from us at any time
Complain: You can lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for at least 7 years in accordance with Australian building and taxation regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact us:

Expert Granny Flats

12/14 Richards St, Maidstone VIC 3012

Phone: 1300 008 168

Email: info@expertgrannyflats.com.au

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

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